SOLIDWORKS Application Engineer

DESCRIPTION:   The candidate chosen for this position will assist in leading TPM’s efforts to sell and support SOLIDWORKS design solutions.  Key duties in this position include training users on the use of SOLIDWORKS software and handling technical support requests from users.  This position is ideal for an engineer familiar with SOLIDWORKS design solutions.

TPM’s Application Engineer pool is a group of very supportive individuals. We all strive to help each other as well as our customers and co-workers. Continuing education from all aspects of our profession – not just around our core software is highly stressed. TPM works in many industries, so our Application Engineers have access to all kinds of experience in a variety of areas (A/E/C, manufacturing, business intelligence, IT, etc.). Our Application Engineers have been with TPM for up to 30 years in some cases, so we have a great and long standing group to interact with – come join us.

Duties and Responsibilities include:

• Deliver training classes in a classroom environment to customers
• Handle incoming technical support requests from customers
• Dispatch higher level support requests to the appropriate product specialists
• Manage the technical support request queue
• Communicating with our design and programming staff about suspected software problems
• Help generate sales tools and materials that clearly articulate the advantages of SOLIDWORKS solutions

QUALIFICATIONS:

• 1 to 3 years’ experience with SOLIDWORKS design software preferred
• BS in Mechanical Engineering or equivalent experience, Recent college grads will be considered
• Experience helping users on software and/or supporting software applications in an organization preferred.

• Outstanding verbal and written communication skills
• Highly motivated self-starter, willing to travel (Primarily in the Carolinas but may extend to other locations in the US)
• Ability to conduct self in group setting as a leader and expert
• Ability to identify/troubleshoot problems and provide solutions

About TPM:

Founded in 1973 in Greenville, SC serving the MFG & AEC markets, TPM has now grown to cover the Carolinas and Georgia in several industries, including AEC, Manufacturing, and Marketing. TPM offers design solutions focused on BIM, Project Management, Sustainability & Digital Prototyping, as well as output solutions including B/W and Color for both large format and small format, and services to support, implement, and train.

To apply, please email your cover letter resume, and salary requirements to hr@tpm.com